Service Technician Dairy-Scope

Service Technician Dairy-Scope - North Cheshire, Staffordshire and Derbyshire

About Dairy-Scope
For over 30 years Dairy-Scope have remained specialists to the DeLaval brand of milking, cooling and feeding equipment with associated aftermarket supplies. We provide all the sales, installation and service demands that you would expect from a committed specialist dealership. Our technicians, reside and operate a 24 hour emergency cover within their respective operative geographic areas, covering  Shropshire, North Cheshire, Staffordshire, Derbyshire, Powys and North Wales.

About DeLaval
DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. Their vision is to make sustainable food production possible. As a company built on innovation, they constantly work to find ways of helping our customers, dairy farmers, do more with less by providing world-leading milking equipment and solutions. Today, DeLaval has approximately 4,500 passionate professionals operating in more than 100 markets around the world. DeLaval is part of the Tetra Laval Group. 

Dairy-Scope is now looking for a Service Technician.

You will be working alongside and in unison with our small experienced team while reporting directly to the AfterMarket and Service Manager.

Purpose of role and key responsibilities:

You will be part of a small team and your main objective will be to Service and Support DeLaval voluntary milking systems to the highest standard. As part of this role you will also be expected to support the district sales managers following up enquiries and spending time with prospective as well as existing customers. You will be self-motivated and responsible for organising & prioritising your workload with a willingness to travel for training. There may also be the possibility of travel amongst other areas to support colleagues. There will be a huge focus on quality and customer service as well as the other responsibilities, duties and benefits that come hand in hand with representing a global market leade.

Desired experience and knowledge:

• Experience of Service work within the agricultural industry
• Interest/ experience in robotic milking systems
• Proven record of outstanding customer relations
• Fluent in English with good communication skills at all levels, demonstrating excellent verbal, written and IT skills.
• Technical and mechanical knowledge
• Interest in animal husbandry and milk production is an advantage
• Full training and support will be provided for the right candidate

To be successful in this role as a service technician at Dairy-Scope:

• Is solution focused 
• Is flexible with the ability to plan, prioritise and improvise according to demand
• Is self-starting and independent 
• Takes personal responsibility to deliver what has been agreed
• Makes informed decisions when changes are deemed necessary
• Can identify and react to customer needs
• Is a cross-functional team member with good cooperation and communication skills
• Is confident and commercially aware
• Helps colleagues in the best interests of the customer
• Initiates activities and achieves results
• Builds trust through their knowledge and skills

Working at Dairy-Scope

• 20 days vacation plus bank holidays
• Company vehicle
• Company Pension Scheme

For further information, please contact:

Recruiting Manager – Lawrence Devine, lawrence.devine@dairyscope.co.uk

We look forward to hearing from you!